Cancellation and Refunds

Cancellation of Registration

Notification of cancellation must be made in writing and sent to Congrex. Cancellation of registration will be accepted until 1 May 2011, up to which date the total amount will be refunded less a cancellation fee of Euro (€) 75. For cancellations made after 1 May 2011 we regret that no refunds can be made.

Cancellation of Social Events

Notification of cancellation must be made in writing and sent to Congrex. Cancellation of social events will be accepted up to and including 1 May 2011; up to this date the total amount will be refunded. For cancellations received after 1 May 2011 we regret that no refunds can be made.

Change, Cancellation and Refund of Hotel Reservation

If your reservation is cancelled before 1 May 2011, the deposit will be refunded, less a Euro (€) 60 administration fee. If your reservation is cancelled on or after this date no refunds can be made. Any change of reservation will be subject to a handling fee of Euro (€) 30. Changes or cancellations must be notified to soe2011.hotel@congrex.com and not directly to the hotel. If you arrive later or leave earlier than the originally booked dates the total accommodation amount will be charged and no refunds can be made. Please do not send any correspondence to the hotel directly.